We do accept HSA/FSA cards for massage services, but we do not accept traditional medical insurance as payment. You are responsible for the eligibility of the services.
We recommend that you arrive five minutes prior to your scheduled appointment to relax and prepare for your treatment.
Arriving late will deprive you precious minutes of your spa treatment so our next client isn't delayed. All late guests will be charged for the full treatment time of their scheduled appointment.
Treatment times are reserved especially for you. If you need to cancel or reschedule, please do so by calling us at least 24 hours prior to your appointment. Cancellations may not be made via email. Failure to cancel in time will result in a 50%-100% charge of your total service(s).
All no shows will be charged 100% of their scheduled service(s).
We require a credit card to reserve appointments in order to prevent no-shows and same day cancellations. Feel confident that your credit card is safe and will not be unnecessarily charged. Once your credit card is entered into our secure scheduling system we are no longer able to see the complete credit card number.
Unfortunately once a gift certificate has been lost or used by somebody else we cannot replace it.
All Groupon, Living Social, Amazon Local, Double Take and Yelp online vouchers have a promotional expiration date. If your voucher is expired you may no longer receive the service listed on the voucher. However, that paid value of the voucher never expires and may be used towards any REGULAR FULL PRICED service. No exceptions will be made.
Urban Bliss is a place of tranquility. Please refrain from loud conversation and noise. Please turn OFF your cell phone or set it on SILENT or VIBRATE. Answering your phone does not pause your service and your schedule service will not be extended to accommodate your phone call. (Keep in mind the same rule applies to using the restroom during your scheduled service.)
Gratuity in greatly appreciated and shows your therapist how much you enjoyed your service. Since you asked, Industry Standard Fair- $15 Good $20 Excellent $25, but is at your discretion.